Refund & Returns

At SnapExMart.com, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes products may not meet your expectations, and we are happy to offer a 15-day Return & Refund Policy. Please read the following guidelines carefully to understand how our return and refund process works.

1. Return & Refund Eligibility

You are eligible for a return and refund if the following conditions are met:

  • Timeframe: You must request a return within 15 days of receiving your order.
  • Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, when requesting a return or refund.
  • Non-refundable items: Certain items such as personalized products, perishable goods, or gift cards are non-refundable. This will be clearly stated on the product page.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Reach out to us within 15 days of receiving your order. You can contact us via:

    • Email: 88893380krishna@gmail.com
    • Phone: +91 8827859925
    • Contact Form: You may also use the contact form on our website if available.

  2. Provide Necessary Information: Include your order number, the product(s) you wish to return, and the reason for the return. A photo of the product, if damaged or defective, will help expedite the process.

  3. Return Instructions: Once your return request is approved, we will send you return instructions, including the address to send the product back. Please follow these instructions carefully to avoid delays in processing.

3. Return Shipping Costs

  • Customer Responsibility: Unless the product is defective or damaged during shipping, the cost of return shipping is generally the responsibility of the customer.
  • Free Returns for Defective/Damaged Items: If the item is defective, damaged, or the wrong product was sent, we will cover the return shipping costs and provide you with a prepaid return label.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved:

  • Refund Method: Your refund will be processed to the original payment method used during the purchase. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: If the product shows signs of use or is not in its original condition, we may offer a partial refund, or we may charge a restocking fee (as applicable).

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and then place a new order for the desired item.

6. Exceptions to the Refund & Return Policy

Certain products or circumstances may be exempt from the standard return and refund policy, including but not limited to:

  • Products that have been used, altered, or damaged after delivery.
  • Products with missing or damaged packaging.
  • Products marked as "final sale" or "non-returnable" at the time of purchase.
  • Personalized or custom-made items that cannot be resold.

Please review the specific product details before making a purchase.

7. Contact Us for Assistance

If you have any questions or need assistance with a return or refund, please don't hesitate to reach out to our customer support team:

Our customer support team is here to help and ensure a smooth return and refund experience for you.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.